FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
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About Paint Protection Film (PPF) FAQs
There are some common questions about our PPF films
How long is the paint protection film warranty?
Generally, a high-quality paint protection film, when properly installed and maintained, can last anywhere from 5 to 10 years or even longer. Regular inspection and maintenance can help identify any issues early on, allowing for repairs or replacements as needed to continue protecting the vehicle's paint.
However, the quality of the PPF film itself is the most critical factor. RPPF maintains stringent quality control over products, using masterbatch from top TPU raw material suppliers and adhesive glue. With over 20 years of experience in the automotive film industry and utilizing world-class dust-free production lines, the factory conducts rigorous quality tests under extreme conditions in its polymer laboratory. This ensures that RPPF PPF film meets the industry's high standards for quality and durability.
How do I choose the paint protection film? I don't know much about it.
Choosing a paint protection film involves careful consideration of three key factors: quality, performance, and suitability for various driving conditions.
In terms of quality, RPPF stands out by offering unrivaled PPF known for its high quality in the industry. With over 20 years of expertise in the automotive film sector and advanced, dust-free production lines, our factory conducts thorough quality testing in our polymer laboratory under extreme conditions.
We have four series of PPFs tailored to different performance needs and driving scenarios. You can choose the PPF film based on your specific requirements:
ECO Series TPU PPF: If you are buying PPF for the first time and want to try it out or prefer the lowest cost option, the ECO series TPU PPF films are ideal.
PRO Series TPU PPF: For a balance of affordability and performance, suitable for various driving scenarios, we recommend the PRO series TPU PPF films, which are our most cost-effective and best-selling models.
LUX Series TPU PPF: If you drive both in the city and off-road regularly and need a service life of 5-7 years, the LUX series TPU PPF films offer more robust protection.
ACE Series TPU PPF: If you have a sufficient budget and seek the highest performance to provide the strongest armor for your car, the ACE series TPU PPF films are the most powerful choice.
What factors affect the service life of paint protection film?
The lifespan of paint protection film (PPF) can vary depending on several factors:
1. Quality of the Car Film:
Higher-quality PPF typically lasts longer. Car films vary in thickness and composition, affecting their durability. RPPF's TPU adopts masterbatches from top 500 chemical suppliers like Lubrizol, D-BASF, and Ashland glue, matching the quality of Xpel and Stek. Our products meet European REACH, RoHS certifications, and FDA, and ISO standards.
2. Installation Quality:
Proper installation by experienced professionals ensures better adhesion and longevity. RPPF can provide basic automotive film installation instructions to assist you, even if you are new or uninitiated.
3. Environmental Factors:
Climate, UV exposure, and weather conditions can impact the film. PPF is designed to withstand UV rays and various weather elements, but extreme conditions can affect its lifespan.
4. Maintenance:
Regular cleaning and maintenance can prolong the life of PPF. Proper care includes using recommended cleaning products and techniques. Never EVER use any of the following cleaning products on your PPF films: Solvents Oil-based cleaners, Kitchen & oven cleaners, Bathroom Cleaners, Orange and Citrus Oils, and Engine Degreasers. Please note: You can learn more from the question on "Maintain paint protection film".
5. Usage:
The level of wear and tear the vehicle experiences, such as exposure to road debris, impacts how long the PPF remains effective.
6. Age of the Film:
Over time, even well-maintained PPF can degrade due to aging and exposure. Generally, the high-quality paint protection film from RPPF, when installed correctly and maintained properly, can typically last at least 5 years.
How to maintain your paint protection film to keep it looking great?
Here's how to maintain your paint protection film to keep it looking great:
1. Initial Care After Installation:
- Wait 48-72 hours after installation before washing your vehicle.
2. Cleaning Stains:
- Remove insect or other stains promptly using a Film Cleaner.
- For stubborn stains, use 99% isopropyl alcohol. Be cautious to keep these chemicals away from the vehicle’s paint.
3. Sealing for Protection:
- Apply a Protection Film Sealant at least once every 3 months to maintain a high gloss. Follow the installation instructions provided.
4. Handling Light Scratches:
- Light scratches on the film will typically self-heal in 20-30 minutes at room temperature.
- In colder conditions, or to speed up healing, pour warm water (120°F) over the scratched area.
5. Avoiding High-Pressure Washing:
- Do not use a pressure washer or high-pressure water near the edges of the film, as it can cause lifting or damage.
6. Removing Contaminants:
- Use Detailing Clay to safely remove contaminants from the film surface.
7. Handling Fuel Spills:
- Immediately wipe off fuel spills to prevent degradation of the vinyl and adhesive. Wash, rinse, and dry the area as soon as possible.
8. Products to Avoid:
- Never use the following cleaning products on your wrap:
- Solvents or oil-based cleaners
- Kitchen and oven cleaners
- Bathroom cleaners
- Orange and citrus oils
- Engine degreasers
Following these guidelines will help ensure your paint protection film remains in excellent condition for a long time.
When Should I Replace Paint Protection Film? PPF films don't last forever, but how long can I use it last before I need to replace it?
Paint Protection film is the undisputed best way to protect your vehicle’s paint from damage. No matter how careful a driver you are, your car is constantly being assaulted by environmental factors like bug splatter, tree sap, bird droppings, road debris, acid rain, and industrial fallout. The lifespan of PPF varies based on factors such as the quality of the film, the environmental conditions, and how well the film is maintained. Generally, high-quality PPF can last anywhere from 5 to 10 years.
Regular inspections and maintenance can help extend the life of your PPF. However, once you notice these signs, it's best to replace the film to ensure continued protection of your vehicle's paint.
How to get the most from your PPF?
There are two things you can do to get the most out of your film: maintain properly and choose quality. Maintenance on PPF is easy. Really, really easy. Simply keeping them clean is your best bet for ultimate longevity. You can use a wax or spray wax if you want, lots of people do this for aesthetic reasons, and it isn’t bad for the film at all.
Quality films will last longer because they have special UV inhibitors built in, which helps them resist breakdown due to sunlight. They also use higher quality adhesives that are strong, but allow easy peeling after years of use. The easiest way to make sure you are getting quality films is to choose a trusted, experienced shop. RPPF is here for all your PPF and tint needs, so just give us a shout with any questions you may have or to set up a consultation.
How about the quality of RPPF films? or if I want the same quality as Xpel or Stek.
The quality and durability of RPPF PPF films meet high industry standards. RPPF performs stringent quality control on its PPF films, sourcing masterbatch from top TPU raw material suppliers and adhesive glue. With over 20 years of experience in the automotive film industry and state-of-the-art, dust-free production lines, the factory conducts extensive quality tests in its polymer laboratory under extreme conditions.
RPPF adopted American Ashland glue and Lubrizol materials, the same raw materials as leading PPF brands. We can offer free A4 size samples for you to test the quality.
How deep of a scratch can PPF film still heals?
The self-healing nano coat of the RPPF film is self healing and its thickness is approximately 6-10 microns. However, if the layer is penetrated 6-10 microns deep, the film will not heal.
Will the paint surface be damaged when removing the PPF film?
First of all, RPPF would like to make it clear that the likelihood of our PPF film causing any damage to the original paint finish is very low. This is because we use high-quality adhesives sourced from the world's leading chemical suppliers, such as Ashland and Henkel. Combined with our independent R&D coating technology and laboratory simulations, we ensure that our RPPF films are easy to remove without leaving marks and do not damage the paint.
Secondly, today’s paint systems for high-end automobiles have a minimum bond strength of 16 MPa and a maximum of 25 MPa between the panel and the paint. In comparison, the bond strength between PPF and the paint surface is only 0.0753 MPa. Even after years of heat and sun exposure, the bond strength may only increase to 0.17 MPa. Therefore, even in the worst-case scenario, the bond between the panel and the factory paint is 94 times stronger than the bond between our film and the paint.
If you are still concerned, we recommend having the film removed by a professional to ensure no damage to your vehicle's paint.
Can I cover my whole vehicle with clear bra PPF film?
Sure, smooth surfaces of the vehicle can easily be covered with the help of RPPF paint protection film. RPPF PPF films are exclusively formulated for high tensile strength, offering superb tensile ductility with tensile ratios of up to 300%-398%. This allows the films to flex and mold perfectly to every panel of your car's paint job.
Can I wash car in an automatic car wash or with a pressure washer, and how soon after installation?
Yes, you can wash your car at an automatic car wash or use a pressure washer on PPF clear bra paint protection films. However, make sure that high-pressure water is not directed at the edges.
Please note: You must wait 48-72 hours before washing the car to allow the film to dry completely after installation. However, we do not recommend automatic car washes or pressure washer on PPF films, as hand washing is always the best method for caring for your car.
Shipping & Returns
There are some common questions about shipping, returns, and exchanges. If you need to know more please check the Shipping & Returns policy.
When can I return or exchange the item?
Refund policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need to provide photos of the items you received and the receipt or proof of purchase.
How do I request a return or exchange? What is the return process?
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need to provide photos of the items you received and the receipt or proof of purchase.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Return Process
Step1. To returns or exchanges, please email us at info@r-ppf.com with an explanation, a photo of the item you received, and proof of purchase. Please note that returns will need to be sent to the following address: Guangzhou Xinxing Auto Parts Technology Co., 68 Gaopu Road, Tianhe District Room 206, 2nd Floor, No. 2 Building Guangzhou, 510520, China.
Step2. After receiving your email, we will verify that the order condition matches your explanation and respond within 72 hours. In our reply, we will clearly state whether the return policy is met and provide solutions to address the situation accordingly.
Step3. If you confirm and accept our solution after receiving our reply, we will begin the return process. If not, we will work to find a better solution.
Extra Explanation: If the items are correct, undamaged, and free of quality issues, and you still choose to return them, you will be responsible for all return shipping costs, customs import duties, and handling fees associated with the order.
Step4. If your return is accepted, we’ll send you email to instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Step5. After we receive your returned items, we will begin the solution process within 3-5 business days. Examples include exchanges, partial refunds and full refunds.
You can always contact us for any return question at info@r-ppf.com.
Phone number:+86-19854474538, Address: Room 206, 2nd Floor, No. 2 Building, 68 Gaopu Road, Tianhe District, Guangzhou City, Guangdong Province, China 510520
If I want to return the item, is the return process free of charge?
Return and Exchange fees
- Extra Attention that once an order has been shipped, it cannot be canceled. If you wish to refuse delivery, you must adhere to our return policy, which includes deducting round-trip shipping costs from your refund and handling fees associated with the order.
- If the items are correct, undamaged, and free of quality issues, and you still return them, you will be responsible for all return shipping costs, customs import duties, and handling fees associated with the order.
- If the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If you decline our negotiated solution and still wish to return the product, we will cover the return shipping costs.
If the item is defective, or damaged or if you receive the wrong item, what should I do about it?
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If you decline our negotiated solution and still wish to return the product, we will cover the return shipping costs.
If I request a refund, how long will it take to process?
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@r-ppf.com or chat online on the website(r-ppf.com).